Shipping policy
This Shipping Policy applies to all orders placed within Australia through the youarekozy website.
Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed slightly. We will notify you if there are any significant delays.
Shipping Within Australia
We currently ship within Australia only.
All orders are shipped via trusted third-party courier services.
Estimated delivery times:
Standard Shipping: 2–7 business days (depending on location)
Delivery times are estimates only and may vary due to external courier delays, weather conditions, or peak periods.
Pre-Orders
Pre-order items are available in limited quantities and are not held in immediate stock.
Pre-order items typically ship within 2–4 weeks from the date of purchase. Estimated shipping timeframes are listed on each individual product page. Please note that production and shipping schedules may vary slightly due to manufacturing or logistics factors.
Your order may be shipped together once the pre-order item becomes available. If you prefer to receive items separately, please place separate orders at checkout.
If your order includes both in-stock and pre-order items, we may hold the entire order and ship it together once all items are available, unless otherwise stated.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Please allow up to 24 hours for tracking information to update.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order size.
Any applicable shipping fees will be clearly displayed before completing your purchase.
Incorrect Address
Please ensure all shipping details are correct at the time of purchase.
If an order is returned due to an incorrect address, an additional re-delivery fee of $15 will apply.
We are not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.
Lost or Delayed Orders
Once an order has been dispatched, it becomes the responsibility of the courier service.
We are not liable for delays caused by postal services or events outside our control.
If your order is significantly delayed or appears lost, please contact us and we will assist in investigating the issue with the courier.
Authority to Leave
By default, parcels may be left at the delivery address without a signature if the courier deems it safe to do so.
If you require signature on delivery, please contact us prior to dispatch.
We are not responsible for parcels that are marked as delivered by the courier.
Contact Us
If you have any questions regarding shipping, please contact us at: