Refund policy

Change of Mind Returns

We offer returns for change of mind within 14 days of delivery, provided that the return is initiated within this timeframe and the item is sent back to our warehouse within 7 days of return approval.

Click here to book your return

To be eligible for a change of mind return:

*Items must be unworn, unwashed, and in original condition
*All original tags must be attached
*Items must be returned in original packaging

Return shipping costs are the responsibility of the customer.
A 20% restocking fee applies to all change of mind returns and will be deducted from the refund amount.

Refunds will be processed to your original payment method within 5 business days after the return has been received and approved.

Please note: Sale items are final sale and are not eligible for change of mind returns. This does not affect your rights under Australian Consumer Law.

 

Exchanges

Exchanges for a different size, colour, or equivalent product must be requested within 14 days of delivery.

To be eligible for an exchange:

*Items must meet all return conditions listed above
*Items must be unworn, unwashed, and in original condition with tags attached

All exchanges are subject to stock availability.
Return shipping costs for exchanges are the responsibility of the customer.

 

Faulty or Incorrect Items

If you receive an incorrect, damaged, or faulty item, please contact us as soon as possible with:

*A clear description of the issue
*Clear photographic evidence of the fault or damage

All items should be inspected upon delivery.

For manufacturing faults identified after use, claims must be submitted within 14 days of delivery.

If your item is confirmed to have a manufacturing fault, we will offer a repair, replacement, or refund where appropriate.

Please note the following are not considered manufacturing faults:

*Damage caused by improper care
*General wear and tear
*Accidental damage

This policy operates in addition to your rights under the Australian Consumer Law.

 

Customer Support

Our customer service team operates during Australian Eastern Standard/Daylight Time (AEST/AEDT) business hours.

For all return and exchange enquiries, please contact:
youarekozy@gmail.com

We aim to respond within 3 business days.